Client FAQ – Guardian Fleet & Roadside Solutions

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Have questions? We’ve got answers.

Whether you’re booking for a one-time repair or joining our loyalty program, this page clears up the most common things our clients ask. Still need help? [Contact us directly] or [Book an appointment].

Frequently Asked Questions:

1. What areas do you service?

We serve Albany, Morgan, and surrounding parts of Southwest Georgia. We are a mobile operation, so we come to your fleet or vehicle’s location.

2. Do you offer emergency roadside services?

Yes. Roadside assistance is available for minor repairs, diagnostics, and basic needs. Contact us to confirm availability before booking.

3. What’s the difference between your Loyalty Program and Pay-As-You-Go?

Loyalty Plans give you discounted monthly fleet service, inspection scheduling, and guaranteed service priority. Pay-As-You-Go is for one-time services at market rate.

4. How much do services cost?

All pricing is listed on our Services and Appointments pages. Loyalty Plans are locked-in by fleet size, while one-time services are priced individually.

5. Do you work on heavy-duty and diesel vehicles?

Yes. We have experience with light, medium, and heavy-duty vehicles, including DOT inspections and diesel diagnostics.

6. What do I need to book an appointment?

You’ll choose your service, select a time, and provide your vehicle or fleet details. That’s it — no account needed.

7. How far in advance do I need to book?

We recommend booking at least 24 hours in advance. Same-day service may be available depending on your location and our schedule.

8. Do you inspect for DOT compliance?

Yes. We specialize in DOT-readiness and offer full mobile inspections, paperwork, and compliance reports.

9. Can I schedule multiple vehicles at once?

Yes. Loyalty Plan clients can bundle fleet inspections. Pay-as-you-go clients must schedule per vehicle unless a bulk request is approved.

10. What’s your cancellation or reschedule policy?

You can find full details on our [Cancellation & Reschedule Policy] page.